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At Eira, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward return and refund process.

1. Returns

You may return items within 14 days of receiving your order, provided they meet the following conditions:

  • The item is unused, unworn, and in its original packaging

  • All original tags, boxes, and certificates (if any) are included

  • The item is not a final sale or custom/personalized product

To initiate a return, please email us at info@auroragemsllc.com with your order number and reason for the return.

2. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days

  • Original shipping fees are non-refundable

  • Refunds may be subject to a restocking fee if the item is damaged or missing components

3. Exchanges

If you received a defective or incorrect item, we’ll gladly replace it. Please contact us at info@auroragemsllc.com within 7 days of delivery with photos and your order details.

4. Non-Returnable Items

  • Custom or personalized items

  • Gift cards

  • Final sale products

  • Earrings (for hygiene reasons, unless defective)

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or sent in error. We recommend using a trackable shipping method.